Policies

• Decoration Only
• Missing Goods
• Lost Packages
• Undeliverable Orders
• Shipping
  
  • Free Shipping
  • Reducing shipping costs
  • Domestic Shipping
  • International Shipping
  • Direct Ship/Mill & Manufacturer Direct
  • PrimeBlanks
• Decoration Services
  
  • Proofing policies
  • Top of Production samples
  • Processing times
  • Rush Processing
  • Artwork policies
  • Printing methods
  • Decoration Tolerances
  • Direct To Garment
  • Misprints
  • Refunds and reprints
  • Print Re-Orders
• Garment Pricing
• Blank Samples
• Coupons
• Payments Policy
• Defective Claims
• Return Policy
• Manufacturer Specifications
• Cancellation/Order Change Policy
• Back-orders Policy
• Privacy/Security
• Sales Tax

Decoration Only

The below-listed manufacturers require decoration for all products sold through blankstyle.com. You will be unable to checkout without adding decoration.

This policy is mandated by the manufacturer and is out of blankstyle.com's control. We understand that you may be a decorator. Please consider our low decoration prices as a possibility for outsourcing your decoration services. We can ship blind to your customer upon request. If this does not work for you, there are many manufacturers who do not require us to decorate the product and have excellent product line selections. Please don't hesitate to ask if you need comparable suggestions.

• Adidas
• Brooks Brothers
• Columbia 
• Carhartt
• Eddie Bauer
• Los Angeles Apparel
• Marmot
• New Era
• Nike
• Oakley
• Ogio
• Spyder
• Travis Mathew
• Tommy Bahama
• Under Armour

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Missing Goods

Blank Orders

Do not be alarmed if you receive a package that does not contain your entire order. It is likely you will receive the balance of your order within the next few days. You can check tracking by logging into your account.

It is our goal to ensure you receive everything you ordered accurately and in a timely fashion. Claims for missing goods must be made within 30 days from the date you placed your order. We are unable to investigate claims for missing goods after 30 days.

If you elect to ship your goods to a third party, such as a decorator, rather than receive them yourself, and a dispute arises regarding missing or incorrectly shipped goods within the allotted thirty days, we will do our best to investigate. It is important to note that if the order is sent to a third party and the tracking details show the packages as delivered successfully to that third party, you will be responsible for sorting out any missing packages with your third party as Blankstyle cannot be held responsible for how a third party handles your order. The resolution will be determined based on our shipping records.

Decoration Orders

If you believe your blankstyle.com decoration order is missing goods above and beyond the allowable shortage, you should follow the instructions listed below to create a missing goods claim.

Instructions

Visit your order history page. View your order history then click on the order for which you are missing goods. Click on report missing items and then fill out the form.

Please be sure to include ALL MISSING GOODS on your missing goods claim. We are only able to investigate one missing goods claim per order.

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Lost Packages

If you believe your package was lost in transit, stolen, or damaged, please visit your order history page and file the appropriate claim.

Shipping carriers are up to 99% error-free in delivering; however, there are occasionally packages that are lost prior to delivery, after delivery, or damaged in transit. We know that receiving the merchandise you ordered is of the utmost importance. Please keep in mind that blankstyle.com cannot be held responsible for delays caused by acts of God or the shipping carrier. If you have an important date to meet, shipping is a risk you take in meeting that date.

Package issues happen for a variety of reasons and, as such, may have unique resolutions depending on whether you purchased Premium Shipping Protection at checkout.

Standard Package Issue Resolution

If you did not purchase Premium Shipping Protection, the standard policy below applies.

Lost in transit

Occasionally due to sorting errors, inclement weather, or simple misplacement, packages are lost by the carrier. In these cases, the tracking number will generally indicate an "exception" with notes as to why the package has not been delivered. Generally, these packages are eventually found and delivered.

What you can do:

• Check with your neighbors as sometimes packages are mistakenly delivered next door.
• File a police report. (This may be necessary if the carrier is unable to validate your claim)
• Contact your credit card company with the police report as many purchases are covered under a buyer's protection plan free of charge.

Stolen

Instances of porch piracy are on the rise.

Porch piracy refers to your packages being successfully delivered and then subsequently stolen. This is a case of theft and not the fault of blankstyle.com or the shipping carrier, and we recommend you contact your local police and report the theft immediately. There are a few things we will attempt on your behalf and a few things you can do on your own.

If your shipping location may be at risk for porch piracy, please request signature delivery in order comments at checkout.

What you can do:

• Check with your neighbors as sometimes packages are mistakenly delivered next door.
• File a police report. (This may be necessary if the carrier is unable to validate your claim)
• Contact your credit card company with the police report as many purchases are covered under a buyer's protection plan free of charge.

What we will do:

We will file a claim with the carrier and attempt to retrieve credit for the stolen package. If successful, we will refund you. Resolution times for these types of claims can be lengthy. Because these packages have typically been delivered by the carrier, there are no guarantees we will be successful in obtaining this credit.
 

We know that you may be working on a tight deadline with no time to wait for the investigative process to complete. Unfortunately, because oftentimes lost packages are found and delivered during the investigative process, we cannot simply send you out a replacement order at no charge while the investigation progresses.

We can help out by waiving ground shipping on a replacement order, and we can return the original order free of charge if it ends up being found and delivered.

Shipping carriers do occasionally require a signature for delivery based on the driver's discretion. If this happens, most carriers will leave you notice of attempted delivery and a method for retrieving your package before returning the package undeliverable. A driver's discretion to require a signature from the recipient is out of blankstyle.com's control; packages returned undeliverable fall under the blankstyle.com Undeliverable Orders policy.

Damaged

Occasionally packages are damaged during transit due to mishandling, crushing, tears, punctures, or exposure to the elements.

What you can do:

• Retain the original packaging, shipping label, and damaged goods.
• Take clear photos of the outer packaging, inner packaging, shipping label, and damaged items.
• Submit your claim through your order history page within 5 days of delivery.

What we will do:

We will review the claim and may request additional documentation. If we determine the damage occurred during transit, we may offer a replacement, store credit, or refund at our discretion.

Premium Shipping Protection

If you purchased Premium Shipping Protection at checkout, the enhanced policy below applies to approved claims.

Premium Shipping Protection is an optional service available on select orders at checkout. When purchased, it provides faster resolution for approved claims involving Lost, Stolen, or Damaged shipments, without requiring you to wait for the carrier's investigation to be completed.

What's Covered

If Premium Shipping Protection is purchased, it may apply to approved claims involving:

• Lost Packages - Packages that are lost in transit before delivery.
• Stolen Packages - Packages marked as delivered by the carrier but not received, subject to claim review and documentation requirements.
• Damaged Packages - Packages or items damaged during transit and reported within the required claim period.

What's Not Covered

• Delays in transit or late deliveries
• Incorrect or incomplete shipping addresses entered at checkout
• Refused or undeliverable shipments
• Packages delivered to freight forwarders, reshippers, parcel consolidators, or other third parties
• Product defects, sizing issues, color variation, or other non-shipping-related concerns
• Damage occurring after delivery
• Claims submitted after the required filing period
• Orders associated with fraud, abuse, material misrepresentation, payment dispute, or chargeback activity
• Any other situation excluded by Blankstyle's standard store policies

How to File a Claim

All claims must be submitted through your Blankstyle order history page.

To be considered, claims must be filed within the following timeframes:

• Damaged shipments: within 5 days of delivery
• Stolen or not received after delivery: within 5 days of delivery
• Lost in transit: after the package has shown no meaningful tracking movement for a reasonable period, and within the timeframe requested by Blankstyle

Blankstyle may require supporting documentation before approving a claim, including but not limited to:

• Photos of the package, shipping label, packaging, and damaged items
• Confirmation that the shipping address was entered correctly
• Confirmation that the delivery area, neighbors, household members, leasing office, mailroom, or front desk have been checked
• A signed statement confirming the claim details
• Additional documentation reasonably requested during review

Police Report Requirement

If carrier photo evidence of delivery is available for a stolen or not received claim, a police report is required before the claim can be reviewed or approved.

Blankstyle may also require a police report for other theft-related claims where appropriate.

Claims Review

All claims are subject to review and verification. Blankstyle reserves the right to investigate any claim and request additional information before making a decision.

Claims may be denied if:

• The claim information is incomplete, inaccurate, or inconsistent
• Required documentation is not provided
• The available evidence does not support the claim
• The claim appears fraudulent, abusive, or otherwise ineligible for coverage

Resolution

For approved claims, Blankstyle may provide one of the following remedies, at its discretion:

• Replacement of the affected item or order
• Store credit
• Refund

In most cases, replacement or store credit will be the primary resolution offered. The Premium Shipping Protection fee is non-refundable once the order has shipped.

Limitations

Premium Shipping Protection applies only to the specific order on which it was purchased and may not be transferred to another order.

Blankstyle reserves the right to limit claim approvals, deny coverage, or revoke access to Premium Shipping Protection in cases of suspected misuse, repeated claims, fraud, or abuse.

Undeliverable Orders

Undeliverable orders will not be re-shipped to you and will be processed as a return. A refund will be issued so that you can re-order. Costs associated with the return may be deducted from your refund.

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Shipping

Free Shipping

Domestic Shipping

Free shipping applies to qualifying orders and shipments within the 48 contiguous United States. Shipments to Alaska, Hawaii, U.S. territories, or international destinations do not qualify for free shipping and follow separate rate schedules.

Terminology

• Order: The entire contents of your shopping cart.

• Shipment: A portion of your order dispatched from one warehouse. If items originate from different locations, your order may group into multiple shipments.

PrimeBlanks

• Free shipping on any order or shipment consisting exclusively of PrimeBlanks products over $69.

• Flat rate of $4.95 on PrimeBlanks orders or shipments under $69.

Non‑PrimeBlanks

• Free shipping on any shipment containing non‑PrimeBlanks items over $199 (excluding Direct‑Ship brands).

• Flat rate of $13.95 on non‑PrimeBlanks shipments under $199.

Direct‑Ship Brands
Ship directly from their own facilities, each with its own thresholds:

• Cotton Heritage: Free over $299; $15.95 flat rate under $299.

• ShakaWear Wholesale: Free over $399; $15.95 flat rate under $399.

• Smart Blanks: Free over $399; $15.95 flat rate under $399.

How It Works

Your cart automatically minimizes the number of shipments by grouping items from the same warehouse. If products reside in different locations, they will dispatch in separate shipments, each governed by its respective policy above.

Decoration Orders

Decoration orders ship UPS ground for FREE. When available expedited shipping options will display in the shopping cart at checkout

Shipping Charges

In order to provide the widest selection of quality blank apparel, we ship out of many different warehousing locations. Depending on where the items you are purchasing are warehoused you may have more than one shipment per order.

Your order may ship in multiple packages from different warehouses
Shipping charges apply to each individual shipment under its respective free shipping threshold
Items cannot be guaranteed to ship together

Shipping Time Frames

Estimated shipping and delivery dates will be calculated and shown in your shopping cart at checkout. These estimates are based on:

• Item availability

• Shipping zip code

• Carrier-provided average transit times

Please note:

• Orders may ship from multiple locations

• You will receive tracking information for each shipment as it becomes available

• Delivery dates are not guaranteed

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Method of Shipment

All orders ship via USPS, UPS, FedEx, or an equivalent service based on the best combination of cost, speed, and reliability. At checkout, you'll see one or more of the following options depending on your order contents and delivery location:

Priority Shipping – Our fastest option. If your package doesn’t arrive by the guaranteed date shown at checkout, you're eligible for a refund of the difference between Priority and Standard shipping. Ideal for time-sensitive deliveries.

Standard Shipping – A balanced choice between speed and cost. Most orders ship via ground service from the closest warehouse and arrive in 1–3 business days. Delivery dates are estimated, not guaranteed.

Economy Shipping – The most affordable option when time isn’t a concern. Typically handled by USPS First Class or UPS SurePost. Delivery dates are longer and not guaranteed.

Not all methods are available for every order. Shipping options are dynamically shown at checkout based on stock availability and destination.

Domestic Shipping

Domestic shipping includes all of the Contiguous United States and specifically excludes all outlying states or territories including but not limited to Hawaii, Alaska, Puerto Rico, and Guam.

International Shipping

For our purposes, International shipping includes all foreign countries, outlying states, and territories of the United States including but not limited to Alaska, Hawaii, Puerto Rico, Guam, or APO or FPO not within the 48 contiguous US states.

ORDER MINIMUMS

We are happy to provide international shipping for our decoration customers. At this time we do not ship blank orders internationally, however, you may choose to utilize a USA-based freight forwarder to have your blank goods shipped to and forwarded to your address outside the continental USA.

Carrier

International orders are shipped USPS priority mail. Shipping charges and delivery estimates will be provided at checkout.

Direct Ship/ Mill & Manufacturer Direct

Because we offer the widest selection of garments and products from various brands, some of our brands will ship directly from the manufacturer, all without the hassle of needing to set up a wholesale account with Blankstyle or the manufacturer. These Direct Ship products will always be displayed as such via their respective icon on the product page as well as displayed within the shopping cart. Because we have no control over how quickly the manufacturer will process and ship your order, you can expect a processing time of 3 days and up to 7 business days to receive your Direct Ship order. Direct Ship orders are typically shipped independently of other shipments within your order and may be Final Sale. Please check the product page to view if the Direct Ship item is also marked as Final Sale.

PrimeBlanks 

At Blankstyle, certain items in our catalog are designated as PrimeBlanks—these are popular, well stocked styles that are warehoused in multiple locations across the U.S. and eligible for enhanced service benefits including:

• Lower Free Shipping Thresholds:
  Prime Products ship free on orders over $69, and orders below that amount ship for a low flat rate of $4.95.

• Faster Fulfillment:
  Because PrimeBlanks are stocked in multiple warehouses, they are often available for quicker delivery with more shipping method options at checkout.

• Free Returns:
  Orders consisting entirely of PrimeBlanks qualify for free 60 day returns with no restocking fees and a prepaid return label (see Returns Policy).

How to Identify PrimeBlanks

PrimeBlanks are clearly marked on the product detail page and within your cart. Look for the "PrimeBlanks" badge or callout to confirm eligibility.

If your order includes both PrimeBlanks and non-PrimeBlanks items:

• Shipping thresholds will apply per product type, not to the combined total

• Please note that PrimeBlanks return benefits apply only to orders made up entirely of PrimeBlanks products. If your order includes any non-PrimeBlanks items, the order is considered a mixed order and is not eligible for free returns or other PrimeBlanks return benefits, regardless of which items are being returned.

This policy is designed to reward our most loyal customers with faster, more cost-effective service on our most popular products. If you have any questions about which products qualify, feel free to contact us or use our chat support.

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Decoration Services

At blankstyle.com we offer three main methods of decoration. Embroidery, Screen printing, and Direct to Garment printing. To add a decoration select "Add Decoration" from inside the shopping cart. You will be prompted for a small amount of information related to your order and subsequently, a quote from which you can checkout will generate.

Proofing policies

As a standard procedure, we will send you a proof for approval within 24-48 hours from the time payment is made, and prior to decoration. The proof we send you will reflect the actual artwork that will be decorated. Artwork is proofed to scale on virtual garments that are proportionate to your actual garments ordered. We will come as close as we can to matching the decorated garments to the approved virtual mock-up. Due to decoration tolerances, and garment variance, both in size, color, and construction, artwork size and location may vary on your finished product.

You will need to closely inspect the proof we provide, as it is representative of the artwork used in decoration. If you want to make changes to artwork sizing, please note the dimensions shown on the proof, and request dimensional changes. If you want to specify artwork color please do so in solid coated Pantone colors. If you do not specify Pantones we will do our best to match the colors in your design to a Pantone color. Keep in mind most monitors are not color corrected and therefore will not accurately or uniformly display colors. If you need your decoration to reflect a specific shade of color please reference a Pantone book prior to specifying a Pantone color. We allow you to print the same logo on multiple garments or color versions of the same garment within the same decoration run! If you elect to take advantage of this unique opportunity, you also must be aware that any one Pantone may print in a slightly different shade depending on the color of the garment it is printed on.

We will not start the decoration process until we receive your written proof of approval. Your written proof approval is your agreement to the artwork shown in the colors specified within tolerance as sized and shown on the proofed garment.

Top of Production Samples

If you feel a virtual mock-up is not satisfactory, and prefer to be exact with regards to your design on specific garments, we can provide you with a top-of-production sample. Add the garment you would like to sample to your shopping cart select the decoration you would like to complete from the drop-down in the shopping cart. You will be priced according to the number of pieces in your shopping cart. Screenprint orders under 24 pieces are priced as sample orders, Embroidery orders under 12 pieces are priced as sample orders, Direct to garment orders under 6 pieces are priced as sample orders.

Processing Time Frames

At checkout, we will provide you with delivery estimates along with expedited shipping options. Decoration orders typically take from 5-7 business days in process. We ship UPS ground as a standard method which can take an additional 1-5 days depending on your location. If you have an important date you need to meet and don't see an option to meet that date at checkout, please leave us an order comment and we will get back to you with options. By standard practice, we will do everything we can to accommodate your deadline without charging you anything additional. However, if processing time has to be less than five days, there may be a rush fee associated, and if shipping needs to expedited in order to reach you in time there may be expedited shipping charges.

Rush Processing

If we agree to rush your order, we will do our best to ensure the order reaches you by your need date. We guarantee you will receive your goods by your in-hand need date or we will refund your rush processing. Because of the shortened production time, it is critical that we are able to contact you at any time between the hours of 7 am and 4 pm pacific standard time. Please let us know if you have a preferred email address or phone number we should be using. Each time we attempt to reach you without success, and every day we wait for approval after providing a proof your order may be delayed up to one business day. If for any reason the order does not deliver by your need date you will be refunded the rush fees but not the shipping fees. Decoration orders are non-cancelable non-returnable regardless of the date they deliver.

Artwork Policies

By standard practice, we will work with whatever art you provide to make it print-ready free of charge. If art is not in vector format or if the request is complex, we offer a graphics service for $60/hr. A standard logo takes roughly a half hour's work to fully vector for print. Under standard policy color separation for print is provided free of charge however if the artwork is complex there may be separation charges. We will never charge you for artwork without first reaching out for approval.

Printing Methods

There are many different screenprint processes that require the use of different inks to create a specific look or feel. Unless otherwise specified we print using a plastisol-based ink. If you would like to create a certain look or feel or have a question about what your finished products will look or feel like using different ink mediums, please ask a representative for suggestions. When you receive your proof if you have elected to use any ink other than plastisol, that proof should specify the ink you are using prior to your approval. If you approve a proof that does not specify an ink medium, you are approving a plastisol print. Keep in mind inks other than plastisol may be an additional charge.

Decoration Tolerances

We will attempt to match coloring according to solid coated Pantones or thread color. We will size and place according to the approved mockup. Custom garment decoration is not an exact science, placement and image size may vary by up to one-half inch garment to garment, and coloring may vary by one-half shade run to run. In addition due to differences in equipment, ink, threads, and fabric designs can vary slightly in appearance run to run. This is especially true when re-printing on different garment types or colors.

We cannot guarantee a perfect match to a previous run under any circumstance. We will however attempt to match a previous garment by adjusting during the decoration process if we are made aware in advance and if the garment we are matching is provided for reference. Decorations within tolerance will not be considered defective.

Direct To Garment Printing

We offer Direct to Garment printing as an effective solution for our customers who would like to produce a small number of shirts. This process is especially effective when printing lots of color. In traditional screen printing a screen must be burned per color printed and at $20 plus dollars per screen, fixed prices add up fast making most high color small run jobs unaffordable. Although Direct to garment is a great alternative to screen printing there are a couple of drawbacks.

• The machine's color profile dictates the colors printed much like your desktop inkjet printer it is impossible for us to match colors exactly, unfortunately, we cannot guarantee color tone or shade.
• Unlike screen printing higher quantities do not make the Direct to garment process more efficient. For this reason, as quantities raise over forty-eight pieces screen printing becomes the more cost-effective option.
• Because the printer uses highly sensitive water-based inks, digital printing has different results on different fabric types and colors. White garments have the best results with dark garments having the worst. Garment colors other than white must be one hundred percent cotton. Varied garment colors or fabric make-ups will lead to varied print results.

Misprints

For orders over 100 pieces, there is a shortage allowance of 2% for mis-decorations and/or manufacturer's defects. You will be credited to your original payment method for garments that are not delivered.

It is our goal to ensure you are completely satisfied in a timely manner! It is your responsibility to check your goods against your order upon receipt. If you believe you are missing garments from your order please open a Missing Goods Claim. If you believe your goods were misprinted or are otherwise defective in excess of the allowable tolerance, please open a defective goods claim.

Claims must be open within seven days of receiving your order. Unfortunately, because we have limited time to reprint, if you do not open the claim within the seven-day time frame allowed we may be unable to investigate your claim.

If we find that your goods are not within Print Tolerance, and were misprinted, we will reprint your garments to spec at no additional charge to you. In order to qualify for a reprint, you may be required to provide us with the misprinted garments.

Examples of form fit and function that you may not be satisfied with but may not necessarily be considered defective include, size and color variation, sticky zippers, and loose buttons. We will do everything we can to investigate and remedy defective goods claims when they are brought to our attention.

Print Re-Orders

You can easily create a Print Re-Order from any past order by going to your account and clicking the re-order link. Due to variances in the embellishment process, if it is important that colors match exactly on your Re-Order you must provide us with a garment from your initial run to match. This is relevant and important whether or not you are re-creating a garment printed with blankstyle.com or one that you initially printed elsewhere. If you do not provide us a garment to match we will match Pantones on the approved mock-up.

Garment Pricing

Tiered pricing is based on your total cart value. As you add items to your cart and reach tiered discount thresholds your price per item will drop in your shopping cart and the difference will be applied as a discount to your order total. In order to provide the largest possible selection, we list over thirty-five hundred products for sale! We list our products based on pricing provided to us by our manufacturers. Because there are so many products available and because pricing fluctuates weekly, occasionally the listed price is not accurate. If pricing is not accurate for a product you have on order we will notify you of the price change prior to processing your credit card and we will give you the option to cancel your order.

Blank Samples

Eligibility

Products marked with the Sample icon are eligible.

Purpose

Samples let you see, feel, and even wear a product before committing to a larger bulk order.

Pricing

Sample items are offered at our lowest evaluation price often below our cost. Sample pricing is limited to one order per customer every four (4) calendar days to ensure fair access. Eligibility may be verified using technical and transactional information such as cookies, IP address, shipping address, payment method, or account activity, consistent with our Privacy Policy.

Order Rules

• The sample item must be the only product in your cart.
• Sample orders are non-returnable for cost-efficiency.
• Samples are for evaluation use only and not for resale. Orders identified as resale or exceeding frequency limits may be cancelled or repriced at standard one-piece rates.
• By placing an order, you consent to eligibility verification under our Privacy Policy.

Coupon Usage

Coupon discounts are only valid on regularly priced merchandise, and cannot be combined with additional offers or sales.

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Payments

We Accept the following methods of payment 

• Visa®
• MasterCard®
• Discover®,
• Klarna (4% fee applies) 
• Apple Pay
• Google Pay
• AMEX®
• Check - We can enable your account for pay by check if you ask us. 866.792.5265
• Wire Transfers. Wire transfers for orders less than $1000.00 USD are subject to a $25 USD wire transfer fee.
• Pay Pal®
  • As a security measure for your own protection against fraud, Paypal dictates that Blankstyle is only able to ship to the verified shipping address associated to your Paypal account. 
  • If you need to ship an order to a different address, it must first be changed in Paypal or you may check out with a credit card.
  • We will ship to the paypal address you select at checkout. If you have moved and select an old address we will likely be unable to make a change to the delivery and all costs associated including replacing the  "unretrievable" package will be your responsibility. 
  • Please only select paypal addresses at checkout you have access to. 

Declines

Your card may be declined for one of two reasons:

• What to expect: We will reach out to you and make you aware of the issue and continue to attempt the card. If we are successful we will ship your order.

• What to expect: Each time your card is attempted and the address match system fails, your bank will remove the money from your account as a pending authorization and set it aside for our system to capture. It may look like your card was charged more than once. These pending authorizations will be released by your bank usually within twenty-four hours.

  You should contact your bank and ensure the address they have on file is accurate.

  If for any reason we are unable to match the addresses a three-way call to the bank is an option to resolve. As soon as we are able to successfully match your address and accept one of the pending authorizations we will ship your merchandise.

Chargebacks

It is our goal to leave you completely satisfied with your purchase. For that reason, we have a process for claims and returns. Due to limitations outside of our control, there are certain time frames that must be met. 

If the method of payment used is charged back for any reason. We will pursue the order balance along with all fees incurred through collections and we will be unable to help via the claims process.

We understand that in certain circumstances customers may not be the cardholder and use credit cards authorized for use by a cardholder. Payment is ultimately the responsibility of the party placing the order on blankstyle.com.  

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Defective Claims

Examples of defects include holes, tears, or marks large enough to be considered outside tolerance as defined by  Manufacturer Specifications, Stitching in the wrong place, unclosed seams, Missing buttons, and broken zippers. Form fit and function variation are not necessarily defects and may be up to the individual manufacturer to determine.

Examples of form fit and function that you may not be satisfied with but may not necessarily be considered defective include, size and color variation, sticky zippers, and loose buttons. We will do everything we can to investigate and remedy defective goods claims when they are brought to our attention.

Defective claims can only be made for unaltered garments or garments decorated by blankstyle.com. Unfortunately we are unable to process defective claims for garments altered outside the blankstyle.com decoration facilities. 

Blank Orders

If you believe your goods are outside of Manufacturer Specifications and could be considered defective, please follow the instructions listed below. Unfortunately, we are unable to investigate defective claims after garments have been altered, washed, or worn.

Decoration Orders

If you had your goods decorated with blankstyle.com, and you believe your order contains manufacturer defects or misprints in excess of the allowable Print Tolerances, please follow the instructions below.

Instructions

Claims for defective garments must be made within 7 days from the date you receive your order. We are unable to investigate claims for defective garments after 7 days. To initiate a defective garments claim please visit your Order History click on the order containing the defective item/s select report defective items from the drop down, fill out and submit the form.

Depending on the circumstance we may require you to return the defective garments.

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Returns

Manufacturer Specifications

It is up to the individual customer to verify manufacturer sizing, form fit, and function. We do our best to represent garments through specs and pictures oftentimes provided by our manufacturers. Variation in garment color texture or size is common within each SKU and size. There are other tolerances in manufacturing which may include small variances in thread color that can appear like small discolorations, small tears or holes smaller than a pin head, or loose threads near seams. This is the nature of the apparel world and it is completely out of our control.

If you believe your garments are outside of manufacturer specification and have not yet been printed or otherwise decorated you can open a Defective Claim. We will do our best to evaluate the claim along with your order history and if we believe the product is defective outside manufacturer specification we will offer you an appropriate resolution in line with returning or replacing the defective product. We reserve the right to evaluate each claim and all claims presented to determine whether or not the defect would be considered tolerable. 

If your goods are not found to be defective, have not been printed or otherwise decorated, and you are unhappy with the manufacturer specifications or the tolerances you can return the goods by following instructions in our Return Policy.

If you decorate your garments with us and it is determined that a portion or all of your garments are out of manufacturer spec, we can offer you one of the following

• A credit towards a re-order
• A refund for the out-of-spec products.

Unfortunately due to manufacturing constraints in most cases, we are unable to replace the product.

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Cancellations or changes

Decoration Order Cancellations

We strive to deliver with the maximum efficiency and speed possible. For this reason the moment you checkout we ship your blank apparel to our decoration facility and begin the process of setting up our machines in preparation for production. Once the production process has begun it will not be possible to cancel your decoration order. Decoration orders canceled after checkout may be subject to a 25% cancellation fee to cover the cost of artwork, return shipping, and setup costs associated.

Blank Order Cancellations

At Blankstyle.com we do everything we can to ship as soon as possible after we receive your order. For this reason, we are rarely able to change or cancel an order after it has been placed. Order changes or cancellations can only be made prior to your order being sent to the warehouse for picking. In the interest of speed, most orders are processed automatically and are sent to the warehouse within minutes, so the window of opportunity to change or cancel your order is very short.

Blankstyle.com reserves the right to cancel your order prior to charging your credit card and in these cases, you will be notified.

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Backorders - Out of Stock

Occasionally items ordered will be out of stock or on "backorder". Under Standard policy, Blankstyle does not backorder. Backorders are part of this industry; however, Blankstyle will not hold you responsible for these unavailable items.

In the interest of speed, and to minimize any delay on your order, we will remove the out-of-stock item(s), notify you via email, and continue processing your order. Because of this, we are unable to make substitutions on out-of-stock items.

Rest assured as your credit card will only be charged for the available items. If your credit card has already been charged, a refund will be issued within seven business days from the date of the out-of-stock notification.

Privacy and Security

Your privacy and security are important to Blankstyle. Blankstyle.com uses SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party. Click Privacy Policy to read more about how we use and protect your information. 

Sales Tax

Sales tax is calculated in the shopping cart based on your shipping address if applicable. If you are a tax-exempt wholesale buyer or should not be charged tax for any other reason and you notice sales tax being calculated in the shopping cart, please list your reason under order comments and we will further instruct you as to what needs to be done so as to qualify for tax exemption.

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